Improving customer experience while remaining an industry leader
MOUNTAIN TOP, PA, December 22, 2020 /24-7PressRelease/ — In order to stay a leader in the eCommerce home renovation market and provide the best experience for their customers, online plumbing retailer, Vintage Tub & Bath, recently launched their newly redesigned website. The new website incorporates innovative features to help customers learn about products, quickly find what they need, and easily and securely complete their purchase. “The new website design has more information and offers an improved user experience. From teaching customers about our products to the checkout experience, every element was designed with the user in mind,” said Dawn Bobeck, Vintage Tub & Bath CEO.
The fresh new design features an easy to navigate top navigation, displaying the categories customers are most interested in, so they don’t have to spend extra time searching. Whether you’re looking for a clawfoot tub or a farmhouse sink, each category page has a left navigation with filtering capabilities designed specifically for the category. The new customer service section has everything a customer needs in one place including order tracking, information about shipping, how to contact Vintage Tub & Bath, and much more.
Vintage Tub is proud to offer free US shipping on every product, no matter the cost. In an effort to improve freight delivery and provide the best shopping experience possible, customers are now able to choose enhanced shipping options including a white-glove service in which the delivery company will bring the product inside the customer’s home, perform minor installations, and remove the product packaging.
The updated product page features larger product images, showcases product images from Vintage Tub & Bath customers, gives a detailed overview of product information and specifications, and offers a question and answer feature, which allows customers to easily ask questions about a product. “Our team focused a great deal on delivering the best user experience possible for the new site design. The product page now includes easier product selections, a quick overview of options available, and a faster choice selection,” said Sheila Katzaman, Vintage Tub & Bath Website Content Manager.
The updated checkout process is user friendly, allowing customers to easily check out while feeling secure about making a purchase. A mini cart pops up as soon as a customer adds a product to their cart, displaying essential order information. In addition to the typical payment options, Vintage Tub added two third-party payment options, PayPal and Affirm. Affirm is an easy to use online lender, which allows customers to finance their purchases.
Vintage Tub & Bath has been your source for kitchen and bath products for more than 25 years. Whether you’re replacing or remodeling your bathroom or building a new home, you’ll find the products you’re looking for at the best prices online at VintageTub.com.
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